Terms of service

 

Overview

These Terms of Service (“Terms”) govern your access to and use of the online store operated by Le Plus Plus (Hong Kong) Limited (“we”, “us” or “our”) at https://store.mosaico.ai/ (“Store”), including the website, online features, functions and related services made available through or in connection with the Store (collectively, the “Service”), and your purchase of products through the Store.

By accessing or using the Store, placing an order, or purchasing any product through the Store, you agree to be bound by these Terms and any applicable policies referenced herein. If you do not agree to these Terms, please do not use the Store or place an order.

 

I. Eligibility and Use of the Store

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your country or province of residence and you have given us your consent to allow any of your minor dependents to use this Store.

You must not use our products for any illegal or unauthorized purpose. You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Service.

For certain products or Service, we provide, you may be required to provide certain information, such as your email address, billing information, payment information, and shipping information. You represent and warrant that all information you provide through our store is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activities conducted through your account. You may not transfer, sell, assign, or otherwise authorize any other person to use your account.

 

II. Products

The Store offers ESP-Mosaico Vision Combo Kit (Core Unit v1.2 + Camera Module + Interaction Module) and Battery Module as described on the Store (“Products”).

We make reasonable efforts to ensure that product descriptions, images, specifications, prices and other information on the Store are accurate and up to date. However, minor differences in appearance, packaging or specifications may occur where permitted by applicable law.

Products availabilities are not guaranteed and may change from time to time. We reserve the right to limit quantities, discontinue Products, or restrict sales to particular persons, regions or jurisdictions, subject to applicable law.

Where a Product is offered for pre-order or with an estimated availability date, the applicable information will be provided on the relevant product page or at checkout.

Products’ information and technical materials available on the Store are provided for general informational purposes. You are responsible for determining whether a Product is suitable for your intended application and use.

 

III. Orders

By placing an order through the Store, you make an offer to purchase the selected Products in accordance with these Terms.

A contract of sale is formed only when we expressly accept your order by sending an order confirmation or dispatching the Products, whichever occurs first.

We reserve the right to refuse or cancel an order, in whole or in part, where reasonably necessary, including due to:

• Product unavailability;

• payment failed;

• pricing, product or other material errors;

• suspected fraud, unauthorized transactions or other unlawful activity;

• applicable legal, regulatory, export control or sanctions requirements;

• shipping restrictions; or

• a violation of these Terms.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order to the extent required by applicable law.

 

IV. Prices and Payment

The applicable Product prices, taxes, shipping fee and other applicable charges will be displayed at checkout before you submit your order.

Prices for our Products are subject to change without notice. We reserve the right at any time to modify or discontinue our Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our Service.

The price confirmed in the applicable order will apply to that order, except where correction or adjustment is required.

We may offer promotions or other special pricing from time to time. Such promotions may be subject to additional terms and conditions. If any promotional terms conflict with these Terms, the applicable promotional terms will prevail with respect to the relevant promotion.

By placing an order, you represent and warrant that:

(a) the payment information you provide is true, accurate and complete;

(b) you are duly authorized to use the payment method provided for the purchase;

(c) the payment method and its issuer or provider will authorize and process the charges incurred by you; and

(d) you will pay all charges incurred in connection with your purchase at the prices displayed at checkout, including applicable Product prices, shipping fees, taxes and other applicable fees.

Payments may be processed by third-party payment service providers. Your use of such payment services may be subject to the relevant provider’s terms and conditions.

If payment is not successfully authorized or completed, we may suspend or cancel the relevant order to the extent permitted by applicable law.

 

V. Shipping and Delivery

We are not liable for any delays in shipping or delivery. Any delivery dates provided are estimates only and are not guaranteed. We disclaim all liability for delays caused by shipping carriers, customs processing, or events beyond our reasonable control. Ownership of, and risk of loss or damage to, the Product shall transfer to you upon our handover of the Product to the carrier.

For more detailed information regarding shipping and delivery, please refer to our Shipping Policy.

 

VI. Returns, Refunds and Cancellation

Returns and refunds are governed by our Return and Refund Policy.

Cancellation of applicable purchase options is governed by our Purchase Options Cancellation Policy.

Please refer to the applicable policy for the relevant conditions and procedures.

 

VII. Warranty

Unless otherwise stated for a specific product, our Products are covered by a limited warranty for 30 days from the date of delivery.

The warranty does not cover, to the extent permitted by applicable law, defects or damage arising from:

(a) misuse, abuse, accident, neglect, improper handling, unsuitable physical or operating environment, improper maintenance;

(b) use outside the applicable specifications, instructions or intended use;

(c) unauthorized modification, repair or alteration;

(d) improper installation or integration;

(e) natural or personal disaster, or external causes beyond our reasonable control;

(f) wear and tear or consumable components; or

(e) other causes not arising from defects in materials or workmanship.

If you believe that there has been a breach of this limited warranty, you shall submit a written notice to us at mosaico@espressif.com together with the following documents and information in support of your claim:

(a) identifying information of the claimant;

(b) a detailed description of the claim;

(c) unboxing video of the affected Product;

(d) supporting materials including photos, videos, or test reports of the affected Product;

(e) evidence of purchase of the affected Product from our Store and warranty commencement date;

(f) other supplementary information required by us; and

(g) upon request by us, the affected Product for inspection, testing, or verification.

In the event that you fail to notify us and provide the relevant information of (a)-(g) as described above, we are entitled to refuse to process the relevant claim without any liability.

We will review and evaluate alleged claims after receipt of the claim and full information as stipulated herein. Upon verification of a valid warranty claim, we may, at our sole discretion, either (i) replace the affected Product with a new or equivalent Product, or (ii) issue a refund for the affected Product.

Any Product returned without our prior written authorization will not be processed, and all associated risks (including, without limitation, loss of or damage to the Product) and expenses shall be borne by you.

This limited warranty does not affect any mandatory rights that may be available under applicable law.

 

VIII. Product and Service Use

You are responsible for using our Products in accordance with applicable laws, specifications, instructions, safety information and warnings.

In addition to other prohibitions as set forth in the Terms, you may access and use the Service only for lawful purposes. You must not, directly or indirectly, use the Service to:

(a) engage in any unlawful, fraudulent, or malicious activity, or violate any applicable laws, regulations, or governmental requirements;

(b) infringe or violate our intellectual property rights or those of any third party;

(c) harass, abuse, insult, harm, threaten, intimidate, defame, disparage, or discriminate against any person on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any other protected characteristic;

(d) submit or transmit false, misleading, or deceptive information, impersonate any person or entity, or misrepresent your identity or affiliation;

(e) upload, post, transmit, download, use, or reuse any material that violates these Terms or applicable law;

(f) send or cause to be sent any unsolicited advertising or promotional materials, including spam, chain letters, or similar solicitations;

(g) upload or transmit any virus, malware, or other harmful code that may interfere with the functionality or operation of the Service, related websites, systems, or networks;

(h) collect or track the personal information of others without authorization;

(i) use any robot, spider, crawler, scraper, data collection or extraction tool, automated process, or AI tool or agent to access, monitor, copy, or extract data from the Service without our prior written authorization, except as permitted by applicable law;

(j) copy, reproduce, extract, sell, resell, or otherwise commercially exploit any part of the Service, except as expressly permitted by us or applicable law;

(k) interfere with, disrupt, restrict, or otherwise impair the operation or security of the Service or any related website, system, or network, or restrict any other person’s use or enjoyment of the Service; or

(l) interfere with, circumvent, or bypass any security, authentication, access control, or other protective measures of the Service, including any robot exclusion protocols or instructions.

We may suspend, restrict, disable, or terminate your access to the Service or your account, where applicable, if we reasonably believe that you have violated these Terms, with or without prior notice to the extent permitted by applicable law.

 

IX. Intellectual Property

All content and materials available through the Store, including but not limited to all trademarks, brands, text, displayed content, images, graphics, product reviews, videos, audio content, and the design, selection, and arrangement thereof, are owned by our Store, its affiliates, licensors, or other content providers, and are protected by the applicable patent, copyright, trademark, and other intellectual property laws.

These Terms permit you to use our Service solely for your personal and non-commercial use. Except as expressly permitted by these Terms, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material available through our Service without our prior written consent. Nothing contained in these Terms shall be construed as granting, by implication, estoppel, or otherwise, any license or right under any patent, trademark, copyright, or other intellectual property right of our Store, Shopify, or any third party. Unauthorized use of our Service may violate applicable intellectual property laws. We reserve all rights not expressly granted under these Terms.

The Store name, logo, product and Service names, designs, and slogans are trademarks of the Store or its affiliates or licensors. You may not use such trademarks without the prior written permission of us. All other names, logos, product and service names, designs, and slogans appearing in the Service are the trademarks of their respective owners.

The Products may incorporate or embody proprietary technology, chip designs, circuit designs, hardware layouts, firmware, software, technical documentation, and other materials protected by intellectual property rights. Except for ownership of the physical Product itself, no intellectual property rights in or to the Products are transferred to you by virtue of your purchase. All such rights remain with us, our affiliates, licensors, or other respective rights holders. To the extent any software or firmware is provided with a Product, your use of such software or firmware is subject to these Terms and any applicable third-party license terms. You may not copy, modify, distribute, reverse engineer, decompile, or disassemble any software or firmware incorporated in the Products, except to the extent expressly permitted by applicable law or the applicable license terms.

 

X. Optional Tools

We may provide you with access to customer tools offered by third parties as part of our Service. Such tools are provided by third parties, and we neither monitor nor control them, nor do we have any involvement in their operation.

You acknowledge and agree that access to such tools is provided on an “as is” and “as available” basis, without any warranties, representations, conditions, or endorsements of any kind. We shall have no liability whatsoever arising from or relating to your use of any optional third-party tools.

Your use of any optional tools made available through the Store is entirely at your own risk and discretion. You are responsible for ensuring that you are familiar with and agree to the terms and conditions on which such tools are provided by the relevant third-party provider.

We may also, in the future, offer new features through the Store, including new tools and resources. Such new features, tools, and resources shall be deemed part of our Service and shall be subject to these Terms.

 

XI.  Third-Party Links

Our Store may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for reviewing or evaluating the content, accuracy, or reliability of any third-party materials or websites that you choose to access. If you decide to leave the Store and access any such materials or third-party websites, you do so entirely at your own risk.

We shall not be liable for any harm, loss, or damages arising from or relating to your access to any third-party website or your purchase or use of any product, service, resource, or content made available through any third party. Before engaging in any transaction with a third party, you should carefully review and understand the applicable terms and policies of that third party. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.

 

XII. Privacy

Please refer to our Privacy Policy for information about how we collect, use, disclose and otherwise process personal information.

 

XIII.   Export and Trade Controls Compliance

You acknowledge that the Products, technology and related services may be subject to applicable export control, import control, trade sanctions and economic sanctions laws and regulations, including those of the applicable jurisdictions from which or to which the Products or related items are exported, re-exported, transferred or otherwise supplied. You agree to comply with all such applicable laws and regulations and to obtain any required licenses, approvals or authorizations before exporting, re-exporting, transferring or otherwise using the Products or related items.

You represent and warrant that you will not, directly or indirectly, export, re-export, transfer, sell or otherwise make the Products or related items available to any restricted country, territory, person or entity, or for any prohibited end use or end user, in violation of applicable export control or sanctions laws. You will not use the Products for any prohibited military, weapons, nuclear, chemical, biological, missile, unmanned aerial vehicle, semiconductor manufacturing or other restricted end use to the extent prohibited by applicable law.

We may refuse, suspend or cancel any order, restrict access to the Store or take other appropriate measures where we reasonably believe that a transaction may violate applicable export control or sanctions laws or expose us to related legal or compliance risks. You will be responsible for losses, claims, liabilities, costs and expenses arising from your breach of this section, to the extent permitted by applicable law.

 

XIV. User Feedback and Submissions

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, comments, proposals, plans, or other feedback (“Feedback”), you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial purposes, without compensation to you. This includes operating, developing, improving, and promoting our Products and Service. This license does not transfer ownership of any intellectual property rights you may hold in the Feedback.

You represent and warrant that you have all rights necessary to submit the Feedback and grant the license above, and that your Feedback complies with these Terms and applicable law. We have no obligation to keep Feedback confidential or respond to it, except as required by applicable law or agreed in writing.

Your Feedback must not violate any law or third-party rights, contain unlawful, defamatory, abusive, obscene, or otherwise objectionable material, or include viruses, malware, or other harmful code. You must not misrepresent the source of any Feedback. You are responsible for the Feedback you submit and its accuracy.

We may, but are not obligated to, monitor, edit, restrict, or remove Feedback that violates these Terms or applicable law or infringes third-party rights. To the extent permitted by applicable law, we do not endorse and are not responsible for the content or accuracy of Feedback submitted by you or other users.

 

XV. Errors, Inaccuracies and Omissions

Occasionally there may be information on our Store or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

XVI. Indemnification

You shall indemnify and hold harmless us, our affiliates, licensors, and service providers, and our and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms or your access or use of the Products or Service.

 

XVII. DISCLAIMER

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL AS A RESULT OF YOUR USE OF THE SERVICE, EXCEPT WHERE SUCH LOSS OR DAMAGE IS DIRECTLY ATTRIBUTABLE TO OUR FAILURE TO EXERCISE REASONABLE CARE OR TO COMPLY WITH OUR LEGAL OBLIGATIONS.

EXCEPT FOR ANY MANDATORY QUALITY RIGHTS PROVIDED UNDER APPLICABLE LAWS, YOUR USE OF THE PRODUCTS AND SERVICE IS AT YOUR OWN RISK. THE PRODUCTS AND SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OF TRADE, OR COURSE OF PERFORMANCE.

EXCEPT FOR ANY MANDATORY QUALITY RIGHTS PROVIDED UNDER APPLICABLE CONSUMER PROTECTION LAWS, NEITHER WE NOR ANY OF OUR AFFILIATES, SERVICE PROVIDERS, LICENSORS OR REPRESENTATIVES MAKES ANY REPRESENTATION OR WARRANTY REGARDING THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE PRODUCTS OR SERVICE.

THE PRODUCTS OR SERVICE MAY ENABLE YOU TO USE AI-POWERED PROGRAMMING TOOLS TO GENERATE CODE OR OTHER OUTPUTS (“AI OUTPUTS”). AI OUTPUTS MAY BE INACCURATE, INCOMPLETE, INSECURE, UNSUITABLE FOR YOUR INTENDED PURPOSE, OR INFRINGE THIRD-PARTY RIGHTS. WE MAKE NO WARRANTIES REGARDING AI OUTPUTS AND ARE NOT RESPONSIBLE FOR THEIR ACCURACY, SAFETY, LEGALITY OR SUITABILITY. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, TESTING AND VALIDATING ALL AI OUTPUTS AND FOR ANY PRODUCTS, SOFTWARE, DEVICES OR OTHER MATERIALS YOU CREATE, DEVELOP, USE, DISTRIBUTE OR DEPLOY USING THE PRODUCTS, SERVICE OR AI OUTPUTS (“USER CREATIONS”), INCLUDING ENSURING COMPLIANCE WITH APPLICABLE LAWS AND RESPECT FOR THIRD-PARTY RIGHTS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ASSUME ALL RISKS AND LIABILITIES ARISING FROM OR RELATING TO AI OUTPUTS AND USER CREATIONS, INCLUDING ANY UNLAWFUL USE, AND WE SHALL HAVE NO LIABILITY FOR ANY RESULTING CLAIMS, LOSSES OR DAMAGES.

WITHOUT LIMITING THE FOREGOING, NEITHER WE NOR ANY OF OUR AFFILIATES, SERVICE PROVIDERS, LICENSORS OR REPRESENTATIVES REPRESENTS OR WARRANTS THAT THE PRODUCTS OR SERVICE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED; THAT ANY DEFECTS WILL BE CORRECTED; THAT THE PRODUCTS OR SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT THE PRODUCTS OR SERVICE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

 

XVIII. LIMITATION ON LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF US AND OUR AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS, FOR ANY CLAIMS ARISING OUT OF OR IN CONNECTION WITH THE STORE AND SERVICE, REGARDLESS OF THE LEGAL BASIS (INCLUDING CONTRACT, TORT, OR OTHERWISE), SHALL BE LIMITED TO THE AGGREGATE AMOUNT OF FEES PAID BY YOU TO US FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM.

TO THE EXTENT PERMITTED BY LAW, AND EXCEPT WHERE LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE TO USER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOSS OF USE, LOSS OF DATA OR LOSS OF GOODWILL, OR OTHER INCIDENTAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE STORE AND SERVICE, OR ANY BREACH OF ANY OBLIGATION UNDER THESE TERMS, REGARDLESS OF THE LEGAL BASIS (INCLUDING CONTRACT, TORT, OR OTHERWISE), WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

XIX. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to these Terms, the Products, the Store, or the Service shall be governed by and construed in accordance with the laws of the People’s Republic of China, excluding, for the avoidance of doubt, the laws of Hong Kong, Macau and Taiwan. Any dispute that cannot be resolved through good-faith negotiations shall be submitted to the exclusive jurisdiction of the People’s Court of Pudong New Area, Shanghai, China.

 

XX. No Waiver; Severability

No waiver by us of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms, or a portion thereof, is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision or portion shall be eliminated or limited to the minimum extent such that the remaining provisions or portions of these Terms will continue in full force and effect.

 

XXI. Changes

We reserve the right to change, suspend, or discontinue any Service.

We reserve the right to update these Terms at any time. Changes will be posted to this page with an updated date. Changes do not apply retroactively to orders already placed.

 

XXII. Assignment of these Terms

We may assign these Terms, in whole or part, to any affiliate, parent company, or successor in interest, without your consent.

You may not assign, transfer, delegate, or otherwise dispose of these Terms, or any of your rights or obligations hereunder, whether voluntarily, involuntarily, by operation of law, or otherwise, without our prior written consent. Any attempted assignment or transfer by you in violation of this provision shall be null and void and of no force or effect.

 

XXIII. Contact Information

Questions about the Terms of Service should be sent to us at mosaico@espressif.com.

 

Last revision October 20, 2026