Refund policy
This Return and Refund Policy (“Policy”) governs the return and refund of products purchased through the store operated by Le Plus Plus (Hong Kong) Limited (“we”, “us” or “our”). By placing an order through the store, you agree to be bound by this Policy and the return and refund rules applicable to your purchase.
For Customers Outside the EU/UK: Returns and Exchanges
We do not offer exchanges.
Products may be returned within 14 days of delivery, provided they remain unopened, any original seals remain intact, and the products are in the same condition as originally shipped by us. Any product with an original seal that has been opened, broken, or removed is not eligible for return.
You are responsible for arranging the return shipment and bearing all costs associated with the return, including shipping fees, customs duties, taxes, and any other applicable charges. The risk of loss or damage to products during return transit remains with you, and we do not guarantee that any returned products will be received by us.
Product quality issues will be handled separately in accordance with section VII of our Terms of Service.
Returns without our prior written authorization will not be processed, and all associated risks and expenses shall be borne by you.
For EU/UK Consumers: Right of Withdrawal
If you are a consumer in the European Union or the United Kingdom purchasing through our store, you generally have the right to withdraw from your purchase within 14 days of receiving the product, subject to applicable law.
Please return the product in the condition in which it was received, with all original labels, accessories, and packaging, where reasonably possible. If the product is returned in a condition that has diminished its value, including due to opened packaging or seals, use, damage, or other handling, you agree that we may deduct a reasonable amount reflecting the resulting diminished value from your refund, to the extent permitted by applicable law.
You are responsible for arranging the return shipment and bearing all costs associated with the return, including shipping fees, customs duties, taxes, and any other applicable charges. The risk of loss or damage to products during return transit remains with you, and we do not guarantee that any returned products will be received by us.
Product Warranty
Our products are covered by a limited warranty for 30 days from the date of delivery. If you believe your product is defective, please refer to section VII of our Terms of Service for details on how to submit a warranty claim and the applicable procedures and requirements.
Incorrect or Damaged Products
If you received the wrong product or it was damaged during shipping, please contact us at mosaico@espressif.com.
Sale Items and Gift Cards (if applicable)
Discounted products and purchases made using a gift card are non-refundable and non-returnable.
Refunds
For customers outside the EU/UK, refunds for authorized returns will be processed after we receive the returned product and verify that it remains unopened with all original seals intact. Refunds will generally be issued to the original payment method, unless otherwise required or permitted by applicable law. Return shipping costs, import duties, taxes, and other expenses incurred in returning the product are your responsibility and will not be reimbursed by us. Your bank or payment provider may need additional time to process the refund.
For EU/UK consumers exercising your statutory right of withdrawal, we may withhold the refund until we receive the returned product. If the product has diminished in value, we may deduct the corresponding amount from the refund. Any refund will generally be issued to the original payment method, unless otherwise required or permitted by applicable law. Your bank or payment provider may need additional time to process the refund.
For warranty claims, if we confirm based on the information you provide that the product has a quality issue covered by the applicable warranty, we will approve a refund. If we require you to return the product for inspection, the refund will be approved only after we receive and inspect the product and confirm the quality issue. Approved refunds will generally be issued to the original payment method, unless otherwise required or permitted by applicable law. Your bank or payment provider may need additional time to process the refund.
If you have not received your refund within a reasonable period after it has been processed, please contact us.
Contact Us
For return requests, product quality issues, or refund inquiries, please contact us at: mosaico@espressif.com
Last revision October 20, 2026